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VIEWWe understand that if you place your order with us, you have placed your trust in us to have it delivered to you quickly. Although we use reputable third parties to deliver orders, we are not of the view that our responsibility ends once we have shipped your parcel. We don't pass the buck. Although delivery issues are very uncommon, if there is a problem we care about it as much as you do. We encourage you to get in touch with us if you are concerned about your parcel. Our commitment is to deliver to you what you paid for.
Orders for delivery to Australia and New Zealand can be placed online. For other international locations, we would be happy to provide a quote on delivery charges via email. Email us at mail@planetfinska.com.au and provide us with the items you wish to order and the country you would like us to ship to.
Our online orders are generally sent via the Australia Post eParcel service. Australia Post pick up from us daily around 1pm. After your order has been shipped, Australia Post will communicate delivery progress with you by email and provide you with your parcel tracking number. If you have the Australia Post smartphone app you can manage your parcel delivery online and check its status.
When paying for your purchase we encourage customers to include additional delivery comments such as “leave on front porch if no one home”.
Visit our Christmas Delivery page for more information.
Australia
For standard delivery within Australia, the delivery charge per item varies based on the weight of the item. Selected items come with free shipping by default. Within Australia, all items will be delivered with free shipping if the total order value exceeds $150.00. Where an individual item or total order comes with free shipping, the consignment will be shipped as standard delivery.
For additional cost, Express Post delivery is available within Australia at additional cost.
New Zealand
For standard delivery to New Zealand, the delivery charge per item varies based on the weight of the item. Due to the higher cost of international delivery, all items incur a delivery charge and free shipping where total order value exceeds $150.00 does not apply.
Express Post delivery to New Zealand is not available at this point in time.
Other countries
We would be happy to provide a quotation for international delivery to other locations. To enquire, please email us at hello@planetfinska.com.au and provide the country of delivery and the proposed items to be ordered.
Orders are nearly always despatched within one business day. We strive to provide a prompt efficient service. The following are typical standard delivery times once an order has been despatched. Within Australia, delivery times can be reduced by selecting Express delivery. These delivery times have been greatly affected by COVID-19 and may not apply at present.
Sydney: 1 - 2 business days
Melbourne, Brisbane, Canberra: 2 - 3 business days
Newcastle, Wollongong, Central Coast: 2 - 3 business days
Adelaide: 3 - 4 business days
Perth, Hobart: 5 - 7 business days
Other Australian locations: Visit Australia Post Delivery Times to find delivery time from Brookvale NSW 2100.
New Zealand: 3-6 business days
An Australia-wide express post delivery service from Australia Post is available at additional cost, offering a "fastest possible delivery" service. We cannot offer a guarantee on this service or a refund for slower than expected delivery, however you can expect a faster delivery.
To find out "REGULAR" and "EXPRESS" delivery times to your specific postcode please use the Australia Post Delivery Time Estimation Tool and use "2100 BROOKVALE" as the "from location" for your parcel.
Australia Post expected delivery times are greatly affected by the COVID-19 virus outbreak, both regular and express shipping times. Please be aware there could be significant delays for both types of deliveries that are out of our control.
ABN 89 161127 331
12 Cross Street, Brookvale NSW Australia
02 9907 4484
0400 081 011
hello@planetfinska.com.au
Products may be viewed and purchased direct from our warehouse Monday to Friday 9.00am to 3.00pm
© Planet Finska Pty Ltd 2020